FREQUENTLY ASKED QUESTIONS


I ALREADY HAVE A WEBSITE, WHY DO I NEED A NEW ONE?

Like it or not, your website is a representation of everything your business is about and is often where your potential customers will make their first impression of your business. You want your customers to spend as much time as possible browsing your website. Think of it like a restaurant. You may serve incredible meals but without a nice ambiance you won't be attracting anywhere near the amount of customers you should be. A great website is the ambiance of your business and a website optimised for SEO is like owning a restaurant on the busiest street in town. A great website pays for itself by converting more sales and continues to make an impression 24 hours a day.

WHAT'S THE BENEFIT OF HAVING A PROFESSIONAL DESIGN MY WEBSITE IF I CAN DESIGN IT MYSELF?

Your website isn't about just having a presence online...there's a lot more to it than that! Firstly, it's your chance to show the world what makes your business awesome. Don't let a customers first impression of your business be a poorly laid out website. But most importantly, the difference between a poorly designed website and a strategically designed website is the ability to convert more website visitors into paying customers.

Web Designers at Splash have spent countless hours designing and perfecting sites for all types of businesses. We know what works and we know how to design and optimise your site to maximise your business goals. All of our websites are designed for seamless transitions across different devices, fast performance, contain optimal keywords for SEO and are highly secure. Whilst it may be more expensive to hire a professional designer, the results will pay for themselves. So, let us do what we do best so that you can continue doing what makes your business awesome.

What is the cost involved in building a new website?

There are three main costs associated with a new website. These are the cost of designing/developing the site, hosting the site and registering the domain.

If you already have a current domain name there will be no need to register it again. All Splash websites come with 1 year included hosting. The design/development portion is the largest of the three costs as it takes time and professional skills to create a stunning website that specifically meets the needs of your business and your customers. Most web designers will also charge for the sourcing and purchasing of stock images and videos however, we provide this service for free. Compare the cost of a new website to the cost of running some ads in a local newspaper a few times a year and you'll quickly realise the value for money a great website provides 24 hours a day, every day. It's a one-time investment that continues to pay you back.

WHAT PLATFORM/S ARE YOUR WEBSITES BUILT ON?

Most of our websites are built on Squarespace due to the added security, SEO, mobile optimisation and user-friendly content management. Any custom coding or advanced features can be built into Squarespace wherever necessary. We also use Wordpress regularly, depending on what features are required.

I AM ALREADY ON ANOTHER PLATFORM, WHY SHOULD I CHANGE?

We have sampled many platforms and Squarespace is the best for most small to medium sized businesses. It performs incredibly well in mobile, security and SEO. Upon handover we provide you with a training video that shows you how to make changes on your new Squarespace website.

What happens when the included 12 month hosting expires?

You will be required to update this yourself by renewing the plan with your content management system. This process is very easy and instructions on how to do it are included in your training video, received with your website handover. The cost to renew your plan is approximately A$250 for 12 months and this includes hosting for your site and its content in addition to unlimited bandwidth and storage.

HOW LONG WILL MY WEBSITE TAKE TO BUILD?

Most websites will be completed and handed over within 4-6 weeks from the date we receive all requested content from you.

HOW DOES THE PROCESS WORK?

We have a five step process for taking your website from an idea to creation. You can view details of each step here.

WILL I BE ABLE TO MAKE MY OWN UPDATES AFTER HANDOVER?

Yes. We will provide you with video instructions on how you can make changes to your new website. We will show you how to add blog posts, make text/image changes and add new pages. Don't worry, we make it incredibly simple for you.

WHAT HAPPENS IF I NEED HELP MAKING CHANGES?

We offer a monthly plan that includes minor website changes that we can make at your request along with detailed monthly site performance reporting. If you wish to make major changes (layout, custom coding, design refresh etc) we offer discounted services to all our existing clients. We can also quote on one-off changes.

WILL MY CURRENT GOOGLE RANKING SUFFER?

Search rankings depend on many factors. While we can't guarantee a Google ranking we will ensure all factors that contribute to your ranking (keywords, urls', backlinks etc.) on your current website will be integrated to the new website. We will also include new keywords and streamline your website for more efficient and effective SEO. There can sometimes be a lag time while Google crawls your new site however, we find with most of our clients that their search rankings end up the same or better and continue to improve quickly.

MY CURRENT WEBSITE USES A THIRD-PARTY PLATFORM (E.G. MINDBODYONLINE) FOR TIMETABLES AND BOOKINGS, WILL THAT BE ON THE NEW WEBSITE?

Yes. Most bookings platforms are transferrable to your new website, so there will be no disruption to your business.

Will there be any disruption to my current site?

We will leave your current site live while we work on your new site. Once your new site is ready we will need to re-direct your domain from your current site to your new site. This usually happens within a few hours but can take up to 24 hours. We do this late at night to ensure minimal disruption.